Collections Specialist

Company: Microf
Location: Albany
Posted on: June 24, 2022

Job Description:

Microf is a growing FinTech organization that prides itself in innovation, diversity, and leveraging technology to create a competitive advantage. -We are a contractor and homeowner focused organization with customer service at our core. Everything we do is focused on exceeding the expectations of our contractors and partners in assisting homeowners with their HVAC comfort needs.We are looking to add members to our team who -are versatile, high energy, and coachable. As a growing FinTech company in a niche industry, it is important that we hire people who are able to learn quickly, adapt, and grow with the organization. We need people who are energized to work in a growing company and face any challenges head on.This Collections Specialist will work within Microf's Risk Operations department to provide superior customer service with an individual touch while working to resolve overdue customer accounts by recovering payments. -This role comes with a starting pay range of - $13 to $15 per hour, as well as eligibility for Microf's benefits such as health, dental, vision, and other ancillary benefits, quarterly bonus potential, hybrid work from home model, tuition reimbursement, paid leave, 401(k) program, and employee wellness programs.PRINCIPAL ACCOUNTABILITIES

• Establish open lines of communication with account contacts and/or references listed on the account for 1-15 or 30-60 days non- renewal status.
• Maximize the collection of monthly RPA renewal payments through securing valid payment arrangements from customers in non-renewal status.
• Properly document Accounts in Companys Customer Relationship Management (CRM) software with any and all correspondence with customers in non-renewal status and update all client information as needed to ensure accuracy for the companys database.
• Identify, monitor and report unsuccessful payment arrangements to the Recovery Director in a timely manner for the recuperation of Company Assets
• Participate in weekly team meetings to provide status updates on account management.QUALIFICATIONS
  • 2+ call center/collections experience preferred
  • Proficient in Word and Excel
  • Strong written and oral communication skills
  • Ability to manage multiple projects simultaneously
  • Strong organizational and analytical skills
  • Able to read and understand technical forms and financial reports
  • Willingness to establish and maintain effective working relationships.BENEFITS -
    • Eligible for participation in the Companys Group Medical Plan and Group Supplemental Insurance Plan on the 1st day of the month following the completion of the Employees first 60 days of service.
    • Six (6) paid holidays per year.
    • Fifteen (15) days paid time off annually after 90 days of employment prorated based on the date hired.
    • Eligible for participation in the companys 401(k) plan after one year of service. -Pay Range
      • Starting base pay range for this role will be $13-$15, -paid hourly.Powered by JazzHR

Keywords: Microf, Albany , Collections Specialist, Accounting, Auditing , Albany, Georgia