Customer Sales & Service Representative I
Company: Mediacom
Location: Lakeland
Posted on: February 19, 2021
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Job Description:
General Responsibilities:Answer customer calls and provide a
positive customer experience in a prompt and professional manner.
Calls include selling Mediacom services, resolving billing
concerns, troubleshooting service issues and scheduling service and
installation appointments.Specific Responsibilities: Interact with
customers by telephone, as well as e-mail, mail and fax. Answer
customer inquiries and solve problems regarding billing, services,
and products. Assess customer needs and interests in order to
present Mediacom products and services. Utilize appropriate sales
and retention guidelines to properly process customer requests to
add or disconnect services. Exceed or maintain minimum sales
,quality and productivity standards. Demonstrate courtesy and
patience in customer relations. Troubleshoot basic service issues
and schedule on site service calls when necessary. Receive and
process customer payments.Preferred Skills/Experience: Entry level;
1-2 years prior work experience in customer facing or technical
role preferred. High school diploma required, Associates/Bachelors
Degree preferred. Effective communication skills. Data entry and
computer experience. Ability to work evenings, weekends and
holidays. Ability to work overtime when needed. Ability to sit for
extended periods of time.Keywords: Customer Service, Call
Center
Keywords: Mediacom, Albany , Customer Sales & Service Representative I, Hospitality & Tourism , Lakeland, Georgia
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