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Customer Service Technician

Company: Precision Castparts Corporation
Location: Douglas
Posted on: November 18, 2021

Job Description:

Customer Service Technician Country United States of America State / County Georgia City Douglas Division Airfoils Company Douglas Function Sales Position type Full Time Anticipated start date Anticipated start date - day Anticipated start date - month Anticipated start date - year November 1 2021 Opportunity ID 2840 Company Profile With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit. PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth. In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp. Position Summary JOB FUNCTION: Involved in all aspects of Customer Services. Supervises invoicing and coordinates personnel work schedules with Shipping Supervisor. SPECIFIC RESPONSIBILITIES: [1] Assist Materials Manager with direction of incoming requests and schedule changes. All requests will be processed through sales office. [2] Responsible for customer communication regarding delivery commits and manufacturing issues. [3] Maintains records of customer schedules and commits status. [4] Communication between customers, production control and operations for daily ship commits. [5] Assists Materials Manager in meeting monthly sales goals. [6] Analyzes new projects/programs, accepts or rejects them, and generates a plan which will achieve desired results. [7] Coordinates technical support to manage delivery commits. [8] Establish and maintain personal contacts with sales representatives, major accounts, and industry professionals. EDUCATION: High School education required. College degree preferred. Page 2 EXPERIENCE: Two or more years experience in technical sales/customer service with knowledge of the casting industry. RESPONSIBILITY: Wide variety of activities. Product knowledge, use of judgement, relations with in-plant sales and customers. Plans and arranges own work with minimal supervision. Probable errors may result in loss of revenue. Consistent contact with customers, in-plant personnel and field sales. Exposed to confidential data pricing. SUPERVISION: No supervisory responsibility. THE ABOVE COVERS THE MOST SIGNIFICANT DUTIES, BUT DOES NOT EXCLUDE OTHER ASSIGNMENTS REQUIRING EQUIVALENT OR LESSER SKILLS. PCC Airfoils, LLC is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Keywords: Precision Castparts Corporation, Albany , Customer Service Technician, Hospitality & Tourism , Douglas, Georgia

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