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Customer Service Representative

Company: Teleperformance
Location: Albany
Posted on: February 13, 2019

Job Description:

Customer Service Representative DOING BUSINESS WITH PEOPLE, FOR PEOPLE. Teleperformance is a global leader in providing exceptional omni-channel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success. Your Impact Our Sales and Service Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Your ResponsibilitiesHandle and carefully respond to all customer inquiriesProvide excellent customer service through active listeningMeet and exceed sales goals with the proven ability to advance sales and build customer relationshipsIdentify hesitations, overcome objections, and close the upsellWork with confidential customer information and treat it sensitivelyAppropriately communicate with customersReinforce, communicate, and review the purchase decision throughout the customer interactionAim to resolve issues on the first call by being proactive in your customer service approach What We're Looking for6 months Call Center experiencePrevious sales experienceLogical problem-solving skillsAvailability to work various shiftsAbility to use Windows operating systemsAbility to type 25 wpmOver 18 years of ageHigh School Graduate or GED What We Prefer1-year customer service experienceConsistent work historyAdvanced skill with desktop computer systemProven oral and written communication skills Being One of Our People It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.Teleperformance is an Equal Opportunity EmployerAssociated topics: answer, client service, customer, customer care, customer service, guest, representative, service call, telephone activation specialist, trouble resolution

Keywords: Teleperformance, Albany , Customer Service Representative, Hospitality & Tourism , Albany, Georgia

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