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Customer Service Rep. - Patient Accounting

Company: Phoebe Putney Health System
Location: Albany
Posted on: August 12, 2019

Job Description:

Description:Job SummaryEnsures that all customer inquiries and request are handled professionally, timely, accurately and consistent with the image and reputation of Phoebe Putney Memorial Hospital. All activities will be performed in support of the strategy, vision, and values of Phoebe. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations, as appropriate.General requirementsPerforms all job responsibilities in alignment with the core values, mission and vision of the organizationPerforms other duties as required and completes all job functions as per departmental policies and proceduresMaintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.Adheres to the hospital and departmental attendance and punctuality guidelinesWorking ConditionsGeneral environment\: Works in a well-lighted, air-conditioned area, with moderate noise levels.May be exposed to high noise levels and bright lights.May be exposed to limited hazardous substances or body fluids, or infectious organisms.May be required to change from one task to another of different nature without loss of efficiency or composure.Periods of high stress and fluctuating workloads may occur.Qualification:Education Requirements High School Diploma or GED (Required) 2 year / Associate Degree in in a related field (Preferred)Experience Requirements2 - 3 years Health Care Account Representation, Customer Service and telecommunications(Preferred)0 - 1 year Medical Terminology(Preferred)General SkillsOrganizational Skills,Communication Skills,Interpersonal Skills,Customer Relations,Mathematical,Analytical,Grammar / Spelling,Read / Comprehend Written Instructions,Follow Verbal Instructions,Basic Computer Skills,Microsoft Office Suite,General Clerical Skills.Physical RequirementsHave near normal hearing; Hear alarms/telephone/tape recorder/normal speaking voiceHave near normal vision\: Clarity of vision (both near and far), ability to distinguish colorsHave good manual dexterityHave good eye-hand-foot coordinationAbility to perform repetitive tasks/motionPhysical DemandsOccasionally within shift (1-33%) \: Standing,Walking,Reaching above shoulder.Continuously within shift (67-100%) \: Sitting.Certifications and LicensuresRequired Certifications/Licensures \: CPAR Certification must be obtained within 20 months of hire.

Keywords: Phoebe Putney Health System, Albany , Customer Service Rep. - Patient Accounting, Hospitality & Tourism , Albany, Georgia

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