Tire and Battery Center Team Leader
Company: Sam's Club
Posted on: August 13, 2019
Position Summary...As a Tire and Battery Center Services Lead you
will drive member service in your area and supervise your team of
hourly associates to deliver safe and efficient services. You will
model expertise in Tire and Battery Center and work collaboratively
with other team leaders to ensure the total club meets the member?s
expectations.What you'll do...
- Be a Team Leader: Supervises the team within the Tire and
Battery Center to deliver on the business plan and contribute to
the overall success of the club. Communicates the goals of the
department, sets guidelines and expectations for tire and battery
service, executes company programs, adheres to policies and is an
advocate for the member, the associate, and the company.
- Be an Expert: Maintains an in-depth knowledge of business on
the floor, safety and compliance protocols, tire and battery
service standards, equipment operations, TPMS (Tire and pressure
monitoring systems), tire recalls, product specifications and
seasonality to ensure the team performs their daily processes
consistently. Shares knowledge and trains the team. Ensures the
team possesses knowledge of new products and new technologies
related to the business and that they are equipped with what they
need to do their job effectively. Leverages learning resources and
attends training conferences to drive continuous improvement.
- Be a Techie: Leverages digital tools to plan for and drive
sales, improve the service experience, and elevate associate
engagement. Utilizes hand held technology to make immediate
business decisions related to services, safety alerts, new product
information, product application, and training. Be an early adopter
of new tools and encourages others to use them.
- Be an Owner: Drives the business results, ensures commitment to
operational excellence; maintains a neat, clean, and safe work area
for the team and the members. Ensures proactive planning; orders
equipment, tools and supplies as needed while being cognizant of
expense controls; tracks and monitors returns and special orders;
assists in staffing and scheduling; operates cash registers,
processes transactions; and works hands-on in the physical area
when required to support member service. Maintains accurate
inventory, audit, safety, and compliance standards; completes
paperwork, logs, and other required documentation; and models a
commitment to member service.
- Be a Talent Ambassador: Trains and teaches the team to be
highly effective; monitors associates to complete e-learnings and
trainings on-time. Identifies the potential and desire in others,
provides and develops necessary skill set for the team to deliver
high quality services to the members. Encourages career growth for
all associates, and sources new talent internally and externally to
work on the team.
- Develops, communicates, and implements processes and practices
to meet business needs by collaborating with managers, co-workers,
customers, and other business partners; analyzing and applying
information from multiple sources; monitoring progress and results;
and identifying and addressing improvement opportunities.
- Demonstrates, promotes, and supports compliance with company
policies, procedures, and standards of ethics and integrity by
explaining, guiding, and demonstrating how to apply these in
executing business processes and practices; implementing related
action plans; using the Open Door Policy; and assisting management
with correcting ethical and compliance issues and problems.
- Leads and participates in teams by using and sharing resources,
information, and tools; determining customer needs and business
priorities; coordinating and executing work assignments; providing
advice, feedback, and support to ensure timelines and work quality
are achieved; and modeling and helping others with how to adapt to
change or new challenges.Minimum Qualifications...Outlined below
are the required minimum qualifications for this position. If none
are listed, there are no minimum qualifications. Minimum
Qualifications6 months supervisory experience or 6 months
experience in automotive industry.
I acknowledge that the position for which I am applying requires me
to successfully complete all job required trainings and assessments
within a prescribed time period if I receive the position.Preferred
Qualifications...Outlined below are the optional preferred
qualifications for this position. If none are listed, there are no
preferred qualifications. Supervisory experience, Tire IndustryTire
Industry Certification - Certificate
Keywords: Sam's Club, Albany , Tire and Battery Center Team Leader, Hospitality & Tourism , Albany, Georgia
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