AlbanyGARecruiter Since 2001
the smart solution for Albany jobs

Virtual Experienced Tax Preparer

Company: Intuit
Location: Albany
Posted on: October 16, 2020

Job Description:

Overview

If you’re a highly motivated individual with a business background and excellent communication skills, we need you to help our customers complete their taxes using TurboTax. You’ll advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers. You’ll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.

What you'll bring

• College degree a plus. The ideal candidate will have a background in business, finance, accounting, or tax

• Knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules

• Minimum 3 season of paid Tax Preparation experience, with a minimum of 30 tax returns per tax year required.

• Prior tax preparation experience in a tax practice or retail setting required.

• PTIN required

• Ability/motivation to expand expertise and obtain a tax credential or certification - Intuit offers a program to obtain your EA

• Strong customer service skills with ability to empathize and instill confidence

• Ability to work within a team to assist in preparation of accurate tax returns in a timely manner

• Strong Research skills and the ability to quickly use online resources to find answers

• Critical thinking and problem solving

• Persistence and determination

• Willingness to utilize audio/visual tools to communicate with customers

- Comfortable interacting with customers through video, in a professional way that represents the Intuit TurboTax brand well

- Friendly and reassuring on camera

• Bilingual (English/Spanish) communication skills (written & spoken) a plus

For internal use: tst assoc

How you will lead

• This is a seasonal position providing assistance to customers both assisting them in preparing their own returns and/or fully preparing customer tax returns

• Compiling/preparing tax returns for TurboTax Customers

• Gathering/organizing and accurately entering customer data in the federal and state tax returns for review

• Communicate directly with the customer as needed

• Coordinate customer meetings and follow-up

• Communicate updates to credentialed tax experts on assigned customers

• Will help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations

• Apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries

• Will interact with customers utilizing strong written and verbal skills as well as deep customer empathy

Typical Deliverables:

• Accurate and complete customer data entered in tax returns for credentialed tax expert review

• High quality customer interactions and experiences

• Application of defined practices, procedures and company policies to troubleshoot, resolve issues and address routine Tax Support customer questions

• Proficient with technology and solid knowledge of computer operations and software.

• Utilize and leverage government websites and toolkits to seek out and deliver the right answer to the customer

• Document customer interactions

• Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes

Keywords: Intuit, Albany , Virtual Experienced Tax Preparer, Other , Albany, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Poly Trucking - CDL A Company Drivers
Description: Truck Driver Benefits Medical/Dental, and 401K Paid vacation Paid orientation No forced dispatch No-touch freight No hazmat Cell phone reimbursement Driver referral bonus (more...)
Company: Poly Trucking
Location: Tallahassee
Posted on: 10/20/2020

Teach English In China. BA/BSc Req, Any Major. Positions filling quickly
Description: TEACH: Experience not necessary, but always welcome Gain international experience to launch your career TRAVEL: Choose to teach from over 60 cities in China Explore world renowned UNESCO heritage sites (more...)
Company: EF English First
Location: Tallahassee
Posted on: 10/20/2020

ORRN Transplant Surgery - Travel Nurse Jobs
Description: Transplant Surgery ORRN Assignments Nationwide Travel Nurse Are you looking for a new nursing job Would you like to spend the season somewhere you've never been Hospitals nationwide are looking for (more...)
Company: HCEN Travel Solutions
Location: Tallahassee
Posted on: 10/20/2020


Deliver with Uber - Flexible Gig
Description: Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you. Earn Good Money. You ll earn by bringing (more...)
Company: Uber Eats
Location: Tallahassee
Posted on: 10/20/2020

Remote Senior Merchant Retention Specialist in Atlanta
Description: A regional bank and financial services company has a current position open for a Remote Senior Merchant Retention
Company: VirtualVocations
Location: Columbus
Posted on: 10/20/2020

Deliver with Uber Eats this Fall
Description: Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you. Earn Good Money. You ll earn by bringing (more...)
Company: Uber Eats
Location: Tallahassee
Posted on: 10/20/2020

CDL A OTR Truck Driver
Description: Truck Driver Benefits Medical/Dental, and 401K Paid vacation Paid orientation No forced dispatch No-touch freight No hazmat Cell phone reimbursement Driver referral bonus (more...)
Company: Poly Trucking
Location: Tallahassee
Posted on: 10/20/2020

Earn Fall Money - Deliver with Uber
Description: Earn Fall Money - Deliver with Uber Columbus, GA 2854 C2-765143 Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends (more...)
Company: Uber Eats
Location: Columbus
Posted on: 10/20/2020

Lease Purchase CDL-A OTR Contractor
Description: LEASE PURCHASE CDL-A TRUCK DRIVERS - OWN YOUR TRUCK IN AS LITTLE AS 12 MONTHS ASK ONE OF OUR RECRUITERS ABOUT OUR NEW SETTLEMENT PLUS PROGRAM- 1,000 Weekly Pay Guarantee CDL- Lease Purchase Opportunities
Company: Risinger Brothers Transfer, Inc.
Location: Columbus
Posted on: 10/20/2020

Remote Work-From-Home Independent Contractor - Call Center Representative
Description: We got what you want, you got what we need Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops.--Our well-known clients are seeking Independent Contractors to provide virtual (more...)
Company: LiveOps
Location: Tallahassee
Posted on: 10/20/2020

Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Albany RSS job feeds