Internet Tech Support Representative I
Company: Mediacom
Location: Lakeland
Posted on: February 19, 2021
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Job Description:
General Responsibilities:Take incoming calls in a call center
environment assisting internet and phone customers with technical
service-related problems including hardware and software
configurations. Provide the best customer experience from the
beginning of the call to the end of the call each time. Build
customer loyalty by utilizing active listening to troubleshoot and
resolve technical issues for cable, internet and phone services on
the first call.Specific Responsibilities:? Provide exceptional
customer service while walking customers through common hardware
and software configurations to maximize product functionality.?
Navigate multiple tools, while keeping customer engaged, to
identify the root cause of customer issues.? Schedule on-site
service calls when necessary.? Multitasking ? ability to talk,
type, read and listen.? Meet or exceed attendance expectations.?
Meet or exceed sales goals.? Enter Sales, upgrade or service
changes quickly and accurately.? Adherence to schedule.? Ability to
adapt in a fast paced always changing environment.Preferred
Experience/Skills:? High School Diploma or equivalent required;
Associates/Bachelors Degree Preferred.? Required ? Minimum 1 year
of prior customer service or technical support experience; cable
industry experience preferred.? Knowledge of common consumer
internet software including various browsers and email platforms
preferred.? Basic understanding of internet, networking and email
protocols.? Exemplary Customer Service skills.? Effective verbal
and written communication skills.? Shift Flexibility: able to work
evenings, weekends, holidays, overtime. ? Strong problem solving or
organizational skills.? Understanding of basic accounting
mathematics? Microsoft Office experience a plus.Keywords: Customer
Support, Internet Support, Technical Support, TechEOE m/f/d/v
Keywords: Mediacom, Albany , Internet Tech Support Representative I, Other , Lakeland, Georgia
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