Teller Part Time

Company: Renasant
Location: Sylvester
Posted on: May 3, 2021

Job Description:

Overview

Serves as the first point of contact for the Bank and demonstrates Renasant's Sales and Service vision by providing customer service, processing transactions, assisting with customer inquiries and recognizing and referring sales opportunities to other bank representatives and/or lines of business when appropriate, while acting in compliance with bank policies and procedures.

Responsibilities

Process and provide receipt(s) and/or cash as appropriate for transactions including, but not limited to, the following:

• Retail and Commercial Deposits
• Withdrawals
• Transfers
• Check Cashing
• Loan Payments
• Loan Draws/Advances
• Loan Payoffs
• Cash Advances
• Savings Bond Redemptions
• Gift Cards
• Official Checks
• Safe Deposit Box Payments

Provide customer service by assisting clients in person or with proper phone etiquette with needs including, but not limited to, the following:

• Answer basic customer inquiries regarding account balances, transaction history, services charges, interest rates and others as appropriate.
• Recognize needs and refer the client to the appropriate representative or line of business for cross-sell or service opportunities.
• If trained, assist customers with safe deposit box entry

Protect the bank from unnecessary risk or exposure by familiarity with procedures and completing the following as needed:

• Follow proper identification procedures and customer confidentiality guidelines
• CTRs
• SARs
• Reg CC Holds, including providing proper documentation to the customer
• Monetary Instrument Logs
• Robbery Procedures
• Communicate effectively with internal departments and/or branches to prevent fraudulent loss to the bank

Daily Operations including but not limited to the following:

• Balance the cash drawer at day's end
• Ensure all supplies are stocked for customers and personal teller station
• Batch checks periodically throughout the day
• Periodically perform branch capture procedures throughout the day
• Identify counterfeit currency
• Count and roll loose coins as needed
• Balance the ATM

Work schedule may include Saturday rotation as needed

Flexibility regarding work location and schedule

Other related duties as assigned

Qualifications

Minimum:

• High school diploma or equivalent
• 10-Key skills
• Mathematical skills
• Ability to work in a fast-paced environment
• Ability to count cash and coin
• Good interpersonal skills

Preferred:

• Previous cash-handling and/or teller experience
• Previous customer service experience
• Knowledge of bank products and services
• Understanding of federal bank regulations

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment

The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".

This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description. All requirements may be modified to accommodate physically or mentally challenged staff members reasonably.

Keywords: Renasant, Albany , Teller Part Time, Other , Sylvester, Georgia