Provide administrative support and assistance through clerical
activities for Respite and Family Support Services.
Job Duties & Responsibilities:
? Receive, screen and route phone calls appropriately including
? Construct charts for newly approved clients.
? Assist with family calls such as placing orders, updating
addresses and other information.
? Track and monitor client service usage and expenditures when
services are rendered and report to Respite & Family Support
Coordinator as appropriate.
? Maintain accurate and current files, including filing client
information such as medical records, correspondence, invoices,
Service Summary Plan (SSP) and other appropriate information.
? Assist with client correspondence including applications,
application status letters as approved, Service Summary Plan (SSP)
and other paperwork as required.
? Enter invoices for payment into ETO and WIS; run reports and
reconcile for the period end.
? Track and review efforts on behalf of clients in ETO.
? Update client information in files as wells as electronic
records management systems.
? Copy and send invoices to finance department for payment
? Order diapers and supplies for consumers in accordance with
? Assist with operation of Megans House.
? Participate in company fundraising events.
? Maintain inventory of office supplies and program related
materials and report needed supplies to Coordinator.
? Ensure client satisfaction by assisting all in a timely and
? Receive and return phone calls, greet and assist clients,
families and others desiring program information daily.
? Distribute correspondences, newsletters, updates and other
information to families as needed.
? Develop knowledge of available resources for clients.
? Insure all client rights are appropriately respected and
honored as well as report any violations.
? Maintain current client records on-site.
? Insure submission of required documents to various departments
? Maintain knowledge of program guidelines.
? Promote awareness of other Easter Seals Southern Georgia
services which may be applicable such as Respite, Residential,
Vocational or Day Services.
? Maintain cleanliness and functional operation of local
? Complete continuing education as required for growth and
? Follow Health Insurance Portability and Accountability Act
(HIPAA) privacy rule to insure client protected health information
? Maintain knowledge and understanding of Easter Seals Southern
Georgia policies and procedures.
? In the absence of the Respite & Family Support Coordinator,
may assume duties and responsibilities of this position including
interaction with Regional Boards, Clients, Families and ESSG staff
as well as other leadership responsibilities as appropriate.
? All other duties as assigned.
? Ability to advocate for ESSG mission, vision, values and
? Ability to compose professional business correspondence.
? Ability to lift, push and pull a minimum of 50 pounds.
? Use of technology and office equipment including: computer,
email, Microsoft Office Suite, scanner, fax, printer, PolicyStat
system, Social Solutions ETO system, WIS System and other client
records management systems.
Job Specifications (Characteristics to perform
? Knowledge of community resources available to clients.
? Knowledge of medical terminology and various disabilities.
? Ability to effectively multi-task and execute expectations
from different departments.
? Work cooperatively and responsively with ESSG Leadership to
ensure optimal care of clients.
? Develop and maintain positive and productive relationships
with Clients, Families, Co-Workers and Community Members.
? Ability to manage time effectively and exhibit organizational
? Support clients in personal growth and development while
? High School Diploma or GED required.
? Two years of clerical support experience.