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Family Support Program Assistant

Company: Easter Seals Southern Georgia
Location: Albany
Posted on: June 8, 2021

Job Description:

Job Summary:

Provide administrative support and assistance through clerical activities for Respite and Family Support Services.

Job Duties & Responsibilities:

? Receive, screen and route phone calls appropriately including recording messages.

? Construct charts for newly approved clients.

? Assist with family calls such as placing orders, updating addresses and other information.

? Track and monitor client service usage and expenditures when services are rendered and report to Respite & Family Support Coordinator as appropriate.

? Maintain accurate and current files, including filing client information such as medical records, correspondence, invoices, Service Summary Plan (SSP) and other appropriate information.

? Assist with client correspondence including applications, application status letters as approved, Service Summary Plan (SSP) and other paperwork as required.

? Enter invoices for payment into ETO and WIS; run reports and reconcile for the period end.

? Track and review efforts on behalf of clients in ETO.

? Update client information in files as wells as electronic records management systems.

? Copy and send invoices to finance department for payment processing.

? Order diapers and supplies for consumers in accordance with program guidelines.

? Assist with operation of Megans House.

? Participate in company fundraising events.

? Maintain inventory of office supplies and program related materials and report needed supplies to Coordinator.

? Ensure client satisfaction by assisting all in a timely and considerate manner.

? Receive and return phone calls, greet and assist clients, families and others desiring program information daily.

? Distribute correspondences, newsletters, updates and other information to families as needed.

? Develop knowledge of available resources for clients.

? Insure all client rights are appropriately respected and honored as well as report any violations.

? Maintain current client records on-site.

? Insure submission of required documents to various departments as scheduled.

? Maintain knowledge of program guidelines.

? Promote awareness of other Easter Seals Southern Georgia services which may be applicable such as Respite, Residential, Vocational or Day Services.

? Maintain cleanliness and functional operation of local satellite office.

? Complete continuing education as required for growth and development.

? Follow Health Insurance Portability and Accountability Act (HIPAA) privacy rule to insure client protected health information is secure.

? Maintain knowledge and understanding of Easter Seals Southern Georgia policies and procedures.

? In the absence of the Respite & Family Support Coordinator, may assume duties and responsibilities of this position including interaction with Regional Boards, Clients, Families and ESSG staff as well as other leadership responsibilities as appropriate.

? All other duties as assigned.

Essential Functions:

? Ability to advocate for ESSG mission, vision, values and clients.

? Ability to compose professional business correspondence.

? Ability to lift, push and pull a minimum of 50 pounds.

? Use of technology and office equipment including: computer, email, Microsoft Office Suite, scanner, fax, printer, PolicyStat system, Social Solutions ETO system, WIS System and other client records management systems.

Job Specifications (Characteristics to perform successfully):

? Knowledge of community resources available to clients.

? Knowledge of medical terminology and various disabilities.

? Ability to effectively multi-task and execute expectations from different departments.

? Work cooperatively and responsively with ESSG Leadership to ensure optimal care of clients.

? Develop and maintain positive and productive relationships with Clients, Families, Co-Workers and Community Members.

? Ability to manage time effectively and exhibit organizational skills.

? Support clients in personal growth and development while respecting differences.

Minimum Qualifications:

? High School Diploma or GED required.

Preferred Qualifications:

? Two years of clerical support experience.

Keywords: Easter Seals Southern Georgia, Albany , Family Support Program Assistant, Other , Albany, Georgia

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