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CUSTOMER SERVICE REP

Company: Koch Industries
Location: Albany
Posted on: June 8, 2021

Job Description:

Description Customer Service RepresentativeAre you customer-focused, a quick learner and someone who pays close attention to detail? Do you excel at managing multiple projects in a fast-paced environment? If this sounds like you, we have a great role for you at Georgia-Pacific! Our Customer Service team supports a group of corrugated box plants and is a part of Georgia-Pacific's Packaging division. We specialize in converting corrugated sheets into corrugated brown boxes for consumer's everyday use. Our standard corrugated containers, as well as many specialty packaging products are used in various industries. To learn more about our Corrugated Division, visit.Georgia-Pacific is looking for a Customer Service Representative for Albany, GA.This position acts as a primary liaison between our sales team, internal departments and customers. This role includes gathering information for system entry and communication with stakeholders in an integrated order management system.The ideal candidate for this role is a customer focused team player and skilled communicator, able to problem solve and negotiate positive outcomes with customers and operations.Our Customer Service Representatives create value by ensuring accurate orders and deliveries by Georgia-Pacific.This would be a home-based position with a preference to living close to one of the facilities.This role is not eligible to be worked remotely from Colorado. What You Will Do In Your RoleEntering orders, cancellations, and changes for multiple Corrugated accounts with accuracy and focus on customer needs/requirements. Serving as liaison between the sales team, customers and operations with the latest plant and order informationManaging inventory levels and timing of replenishment orders to allow for uninterrupted supply to customer Creating and maintaining spreadsheets to track inventory, order status and other customer or production related dataCoordinating shipments of products with shipping departmentsCoordinating with Quality Assurance to follow-up on customer feedback and identify root cause and corrective action to issues The Experience You Will BringRequirements:High School Diploma or GEDCustomer Service experience in manufacturing, industrial or distribution center environmentExperience using Microsoft Office, i.e., Word, Excel, etc. Must be able to work overtime and weekends as needed What Will Put You AheadAssociates Degree or higher Experience in a fast paced, high volume manufacturing environmentExperience in the corrugated packaging industry Experience working in an integrated software platformExperience with Kiwiplan software systemsSalary and Benefits Commensurate with Experience. Equal Opportunity Employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information:

Keywords: Koch Industries, Albany , CUSTOMER SERVICE REP, Other , Albany, Georgia

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