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Business Office Manager

Company: Oaks Senior Living, LLC
Location: Leesburg
Posted on: June 8, 2021

Job Description:

Oaks Senior Living is currently recruiting a kind hearted Care Business Office Manager who has a passion for working with seniors. Our culture centers around a Person Centered Lifestyle with great core values and a dedication to enrich the lives of those we serve . Oaks Senior Living inspires team members to excel, rewards for excellence and creates a work environment where all are trusted and empowered with a sense of ownership. Extremely rewarding opportunity with growth potential!

Position Summary:

The Office Manager will welcome visitors and answer incoming calls in a warm, pleasant, and professional manner. The Office Manager will maintain a clean and neat reception area, handle specific resident services, and seek administrative support as needed.

Qualifications:


  1. Excellent customer service skills. Desire to work with older adults.
  2. Good organizational skills. Mature, cheerful personality. Must have good phone etiquette skills.
  3. Proficient in Microsoft Office Word and Excel.
  4. Ability to read,write, and speaks English.
  5. Must be 18 years of age. Must have a satisfactory criminal history check.
  6. Must have physical exam by a licensed physician. Must have a negative drug screen.
  7. Must be able to react in an emergency situation.

Primary Responsibilities:


  1. Possess and maintain knowledge of the facility, its benefits, services provided, the customers, and employees.
  2. Answer incoming calls in a warm, pleasant, and professional manner.
  3. Respond to all calls following proper telephone etiquette and taking detailed messages when appropriate.
  4. Ensure that messages are relayed promptly to the intended person.
  5. Greet all visitors, residents, family members, and employees in a warm and helpful manner.
  6. Ensure that the reception areas are clean, neat, and inviting.
  7. Coordinate appointments for residents requesting transportation or hairdressing services.
  8. Collect the residents' mail and prepare it for distribution.
  9. Obtain 16 hours of continuing education annually. Maintain CPR & First Aid certification.
  10. Provide other assistance with resident services as requested by management.

Administrative


  1. Receive and send packages for the Executive Director or other departments as requested by your supervisor.
  2. Assist the Community Relations Director in handling inquiries and tours as necessary.
  3. Assist the Community Relations Director in preparing for new residents' move-in as requested.
  4. Assemble residence brochure packets and mail as requested.
  5. Distribute mail to the residents, Executive Director, and other departments daily.
  6. Assist the executive director and/ or other departments with additional administrative duties as assigned.
  7. Create and maintain all schedules for Care Staff.
  8. Assist Executive Director with Payroll.
  9. Participate in "Manager on Call" rotation.

Communications


  1. Attend all regular staff meetings and required in service training sessions.
  2. Must communicate effectively to convey information to residents, visitors, family members, and Management.
  3. Review daily any and all communication tools used in providing resident care.
  4. Report all supply needs.
  5. Notify the Executive Director of any concerns or questions presented by the residents' family members.

Reports to: Executive Director.


Physical Job Requirements:


To fulfill job requirements, employee must be able to perform key physical task for extended periods of time. Employees must adhere to proper body mechanics and safety measures when supporting or transferring residents. In a typical eight- hour day, employee will:


  1. Sit up to eight hours a day
  2. Stand/walk up to two hours a day
  3. Frequently support up to 70 pounds
  4. Occasionally lift/carry up to15 pounds
  5. Frequently kneel, bend, and reach
  6. Secure proper assistance for transferring of residents as needed


Keywords: Oaks Senior Living, LLC, Albany , Business Office Manager, Other , Leesburg, Georgia

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