Customer Service
Company: General Dynamics Information Technology
Location: Albany
Posted on: June 8, 2021
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Job Description:
**Type of Requisition:** SCA **Clearance Level Must Be Able to Obtain:** None **Public Trust/Other Required:** Other **Job Family:** SCA General Dynamics Information Technology is seeking highly
motivated individuals to join our rapidly growing team of help desk
professionals. Employees in this role will serve as the first point
of contact for IAE customer seeking assistance with a wide range of
requests such as service requests, general information, referrals,
emergency requests, complaints, or public comments in support of
the General Services Administration (GSA). As a highly qualified candidate, you have the ability to thrive
in a highly structured environment and are able to efficiently
perform root cause analysis to resolve customers' issues. REQUIRED QUALIFICATIONS + Answers incoming phone calls on behalf of client; provides
accurate and appropriate information to callers + Places outbound customer service or customer satisfaction
calls, as required by client + Completes call guides; gathers and verifies required
information + Attends telephone skills and program information training
sessions; adheres to established levels of service + Adheres to established customer service and documentation
standards within required time frames + Adheres to contact center scheduling, ensures telephone
coverage during contact center hours of operation **Basic Qualifications** + High school diploma or G.E.D. + Zero or more years of customer service or other telephone
experience + Access to 10 Mbps of download speed and 1 Mbps of upload speed
of dedicated internet bandwidth **Preferred Qualifications** + 1 or more years of experience working in a contact center or
help desk environment **Work environment** + M-F, 7 AM to 7 PM EST **U** **S Citizenship is required - Must be able to obtain and
maintain a government security clearance** **.** We are GDIT. The people supporting some of the most complex
government, defense, and intelligence projects across the country.
We deliver. Bringing the expertise needed to understand and advance
critical missions. We transform. Shifting the ways clients invest
in, integrate, and innovate technology solutions. We ensure today
is safe and tomorrow is smarter. We are there. On the ground,
beside our clients, in the lab, and everywhere in between. Offering
the technology transformations, strategy, and mission services
needed to get the job done. GDIT is an Equal
Opportunity/Affirmative Action employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or veteran status, or any other protected
class.
Keywords: General Dynamics Information Technology, Albany , Customer Service, Other , Albany, Georgia
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