Patient Service Representative Trainer

Company: RadNet
Location: Omega
Posted on: June 9, 2021

Job Description:

Job DescriptionWe invite you to join our Temecula Valley Team as a Patient Service Representative Trainer. This is a full-time career opportunity that has Monday through Friday schedule at our outpatient center.Essential Functions:In this position as a Patient Service Representative (PSR) Trainer is responsible for training and developing all newly hired and existing PSR's to provide quality performance and knowledge of all front desk procedures, processes and implemented initiatives. The PSR Trainer will assist with the necessary education to provide an exceptional level of customer service to our patients, doctors, and imaging center staff. This position will be responsible for educating/training newly hired PSR's and their performance through to completion consistent with the training curriculum.In this position you will get to: Delivers new hire and ongoing training. Ability to execute all necessary front desk registration responsibilities and duties consistent with current workflow expectations. Maintains an exceptional level of knowledge pertaining to all key/focused implemented front desk initiatives. Ability to conduct the necessary training to support the overall PSR QA daily audit process and its purpose. Maintains a high success rate of successful graduates as demonstrated by validations and on the job performance. Ensures that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives. Conducts a two-week assessment and approves release to go to the designated facility. Must complete the "Acknowledgement of Training" document. In conjunction with supervisors and management staff, works with team members in the continued development of PSR's to reach optimal performance. Conducts ongoing, refresher, and cross-training in critical areas as identified by the Regional and Site Manager(s). Ensures training meets quality standards and expectations of client, center, and corporation. Works with the Regional and Site Manager(s) to address training needs and effectiveness. Consults with Senior Management Team as stated directly above to determine training needs, procedural updates and trainee performance. Coordinates training schedule Maintains and updates training material and tools. Makes recommendations to training agenda or curriculum, as necessary. Maintains positive, consistent and effective communication with staff, peers and senior management. We offer career advancement opportunities, paid time off, a pre-tax matching 401k plan, hands-on training, inter-company transfer opportunities, and a host of other perks!RadNet is an equal opportunity employer, committed to cultural diversity. RadNet will provide equal consideration for employment to all qualified applicants without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition. RadNet is an E-Verify participant.Keywords: Patient Service Representative jobs, Patient Service Specialist jobs, Admitting Representative jobs, Patient Liaison jobs, Patient Care Coordinator jobs, Patient Communication Representative jobs, Patient Reception jobs, Patient Registrar jobs, Patient Registration Representative jobs, Patient Access Representative jobs, Healthcare Admitting Representative jobs, Medical Support Specialist jobs, Medical Front Office jobs, Front Office Medical Assistant jobs, Front Office Admin Support jobs, Front Office Receptionist jobs, Medical Receptionist jobs, Medical Reception jobs, Medical Administrative Assistant jobs, and Medical Office Coordinator jobsRequirementsWe're looking for dependable and professional candidates with: Ability to type accurately with precise data entry skills. Demonstrates professionalism and the ability to multi-task and work under pressure effectively. Ability to maintain confidentiality of patient information. Ability to schedule and register patients rapidly and accurately. Ability to communicate effectively through verbal and written communication. Excellent telecommunication and verbal communication. Ability to share information effectively and provide appropriate direction to team members. Demonstrates organizational skills. Demonstrates leadership skills in interactions with peers in senior management. High school diploma or equivalent. At least three years related to PSR (front desk registration) and or customer service skills preferred. Experience working with a computerized scheduling system preferred

Keywords: RadNet, Albany , Patient Service Representative Trainer, Other , Omega, Georgia