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Bilingual- Customer Care Specialist - (Dalton, GA)

Company: Windstream
Location: Moultrie
Posted on: January 11, 2022

Job Description:


Dalton, GA

Start Date- January 24, 2022

**500 Sign on Bonus**

Are you are looking for a company that celebrates internal promotions and -sales commissions? One that provides excellent benefits? If the answer is Yes, we expect to see your application for this entry-level position! - Whether you are career driven or financially motivated, you can go to the next level at Windstream.

About The Role :

As a Windstream Consumer Care Representative, you will handle inbound calls from Windstream customers. You will work to resolve their billing and service-related concerns and answer questions related to Windstream's products.

Windstream is constantly increasing broadband speeds and enhancing product offerings. In this role you will be expected to educate, explain and ultimately sell our products and services to existing customers using a consultative sales process. We provide 8 weeks of excellent training that will prepare you for success in this role.

What You'll Do
Sell our products and services to new and existing customers.

Update customer accounts through computer-based systems.

Gains product/service knowledge, working knowledge of telephony technology and industry.

Do - You -Have?
Good telephone communication skills.

Ability to manage multiple priorities in a fast-paced environment.

Proper discretion in evaluating/elevating customer issues.

Ability to -resolve customers' complaints

PC skills (Windows), 10-key and keyboarding skills.

Experience resolving -billing -inquires.

Willing to work flexible hours on a rotating schedule including evenings, holidays and weekends, and overtime.

Even Better:
The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry

Must be able to multi-task, access and update customer records while simultaneously interacting with the customer while on the phone

High School Diploma or equivalent

Our Benefits:
Medical, Dental, Vision Insurance Plans

Identify Theft, Legal, Auto & Home and Pet Insurance

401K Plan

Health & Flexible Savings Account

Life and AD&D, Spousal Life, Child Life Insurance Plans

Educational Assistance Plan

About US:
Windstream is a leading provider of advanced -network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

If you thrive in an environment that emphasizes teamwork and accountability and if you possess a deep willingness to serve customers and drive positive customer experiences in a fast-paced work environment, you will be successful in this role. We offer advancement opportunities and post-training progressive pay increases.

This is currently a work from home opportunity that will likely be moved to an in-office call center position later, at the discretion of management.

Broadband Internet Connection Required

Work space free from distraction that will allow ample room to maintain a professional work environment.

*$500 Sign on Bonus - to be paid in 2 installments. First payment of $250 will be paid 120 days after employment. Second payment of $250 will be paid 270 days after employment. You must be a new employee with Windstream and employed at time of payout in order to receive sign on bonus.

**Bilingual a plus**



Minimum Requirements:
High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate.

Job Category: Customer Service
Locations: US-Georgia-Dalton -US-Iowa-Newton -US-Georgia-Moultrie -US-Georgia-Baldwin -US-North Carolina-Charlotte

EEO Statement:
Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Keywords: Windstream, Albany , Bilingual- Customer Care Specialist - (Dalton, GA), Other , Moultrie, Georgia

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