Customer Support Advisor / FT / 100% Work From Home
Company: Cision Ltd
Location: Albany
Posted on: January 13, 2022
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Job Description:
[Customer Service Representative / Fully Remote] - Anywhere in
U.S. / Generous Pay + Benefits / Chat & Email only (no phones) - As
a Customer Support Advisor you'll: Provide outstanding service to
our customers through channels such as chat and email; Be involved
in troubleshooting and investigating problems; Take support tickets
through to resolution; Escalate support cases based on severity
levels and associated business risk assessments; Be an expert on
Falcon.io product and features as they are launched; Update
internal knowledge base with new relevant insights in order to
enhance knowledge sharing across all support team members; Provide
support to internal users by answering product functionality
questions via supported internal tools; Be the voice of the
customer by logging and advocating for feature requests...Hiring
Fast > >
Keywords: Cision Ltd, Albany , Customer Support Advisor / FT / 100% Work From Home, Other , Albany, Georgia
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