Universal Banker
Company: Ameris Bank
Location: Doerun
Posted on: May 15, 2022
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Job Description:
Ameris Bank is a purpose-driven company, dedicated to bringing
financial peace of mind to communities, one person at a time.
Whether a customer wants to grow their business, buy a home, or
feel confident in their retirement plan, they have a partner in
Ameris Bank. We serve customers in our locations across the
Southeast, Mid-Atlantic and nationwide through our extensive
digital offerings and mobile app.Delivering financial peace of mind
starts with a team that values integrity and rewards ingenuity. At
Ameris, you'll find teammates who are inclusive, collaborative
problem-solvers who go the extra mile to support one another and to
meet every customer's needs. When teammates are empowered and bring
their diverse perspectives to the table, we create the best
possible outcomes for our customers. At Ameris, we know that a
growth mindset is key for high performance and fosters an
environment that prioritizes continuous improvement. Teammates have
access to Employee Resource Groups that serve as advocates and
allies as well as professional development opportunities to drive
ongoing education. Learn more about our and how you can bring it to
life as an Ameris Bank teammate.The Universal Banker is responsible
for serving as a consultant to customers by conducting customer
financial profiles, identifying customer needs, cross-selling, and
up-selling opportunities. The position seeks to attract, expand,
and retain customer relationships and is responsible for
contributing to the financial growth of the banking center. To
support customer and team needs, this position serves as both a
Teller and Personal Banker. The position demonstrates the Ameris
Approach and aligns with the Bank's Mission, Vision, Purpose,
Experience Expectations, and Values. Other projects and duties as
assigned. -Essential Functions, Duties, and Responsibilities:
--- - - - - - - Strictly adheres to Bank Secrecy Act requirements
and applies organizational policies and procedures in all
activities
--- - - - - - - Responsible for the financial growth of the banking
center through establishing, expanding, and retaining high-value
consumer and business client relationships
--- - - - - - - Proactively communicates with current and
prospective clients to educate, ensure understanding, resolve
issues, develop, and maintain customer loyalty and solicit customer
feedback to improve bank performance
--- - - - - - - Applies need-based sales techniques and conducts
customer financial profiles to attract, expand, and retain client
relationships by identifying products and services
--- - - - - - - Maintains knowledge of banking products and
promotions
--- - - - - - - Opens new accounts and services existing
accounts
--- - - - - - - Accountable for achievement of defined sales and
service goals
--- - - - - - - Makes recommendations to supervisors concerning the
budgetary needs of the branch and methods to improve the client's
experience
--- - - - - - - Works to understand the root causes of customer
service issues
--- - - - - - - Identifies and implements resolutions for service
issues involving supervisors on more complex issues
--- - - - - - - Conducts onboarding activities for new clients
--- - - - - - - Provide backup support to other branches and
employees as needed
--- - - - - - - Works on the teller line when needed including
operating the teller drawer and performing advanced, specialized
teller functions including researching cash discrepancies, and
handling complex customer transactions
--- - - - - - - Performs accurate transactions, balancing each day,
and verifying cash totals
--- - - - - - - Scans daily proof work to the remote capture
machine
--- - - - - - - Provides assistance and training to other
colleagues and serves as a mentor
--- - - - - - - Practices ethical sales behaviors in accordance
with the Bank's Core Values of Integrity and HonestyRequired
Knowledge, Skills and Competencies:
--- - - - - - - Highly motivated team-player with ability to
develop and maintain collaborative relationships
--- - - - - - - Strong written and verbal communication skills
--- - - - - - - Intermediate PC proficiency
--- - - - - - - Intermediate proficiency in Google Docs and
Microsoft Office productsIndustry and Work Experience:
--- - - - - - - 1 or more years of retail banking experience
preferred
--- - - - - - - Cash handling experience preferred
--- - - - - - - 1 or more years of customer service experience
requiredAcademic:
--- - - - - - - High School Diploma or GED required.
--- - - - - - - Bachelor's degree in business or related field
preferred.Disclaimer:The above job description is meant to describe
the general nature and level of work being performed; it is not
intended to be construed as an exhaustive list of all
responsibilities, duties, and skills required for the position.All
job requirements are subject to possible modification to reasonably
accommodate individuals with disabilities. Some requirements may
exclude individuals who pose a direct threat or significant risk to
the health and safety of themselves or other employees. - Equal
Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Ameris Bank, Albany , Universal Banker, Other , Doerun, Georgia
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