Switchboard Operator- Phoebe Sumter
Company: Phoebe Putney Health System
Location: Albany
Posted on: June 17, 2022
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Job Description:
JOB SUMMARY
* Operates switchboard for hospital in order to provide routine
information and direct calls to appropriate areas. Greets, assists
and direct visitors, patients , vendors, and other callers. Handles
all internal and external emergency codes for staff and
Physicians.
GENERAL REQUIREMENTS
* Adheres to the hospital and departmental attendance and
punctuality guidelines
* Performs all job responsibilities in alignment with the core
values, mission and vision of the organization
* Performs other duties as required and completes all job functions
as per departmental policies and procedures
* Maintains current knowledge in present areas of responsibility
(i.e., self education, attends ongoing educational programs)
* Attends staff meetings and completes mandatory in-services and
requirements and competency evaluations on time.
* Demonstrates competency at all levels in providing care to all
patients based on age, sex, weight, and demonstrated needs. For
non-clinical areas, has attended training and demonstrates usage of
age- specific customer service skills.
WORKING CONDITIONS
* General environment: Works in a well-lighted, air-conditioned
area, with moderate noise levels.
* May be exposed to high noise levels and bright lights.
* May be required to change from one task to another of different
nature without loss of efficiency or composure.
* Periods of high stress and fluctuating workloads may occur.
* May be scheduled as needed including overtime
EDUCATION REQUIREMENTS
* High School Diploma or GED (Required)
EXPERIENCE REQUIREMENTS
* 1 - 2 years in switchboard experience in a hospital or similar
setting. (Preferred)
CERTIFICATIONS AND LICENSURES
* Not Applicable - No Certification and Licensure Requirements
Required or Preferred
GENERAL SKILLS
* Organizational Skills
* Communication Skills
* Interpersonal Skills
* Customer Relations
* Read / Comprehend Written Instructions
* Follow Verbal Instructions
* Basic Computer Skills
* Grammar / Spelling
PHYSICAL REQUIREMENTS
* Have near normal hearing - Hear alarms/telephone/tape
recorder/normal speaking voice
* Have near normal vision - Clarity of vision (both near and far),
ability to distinguish colors
* Have good - eye-hand-foot coordination
* Ability to perform - repetitive tasks/motion
PHYSICAL DEMANDS
* Standing - Continuously within shift (67-100%)
* Walking - Continuously within shift (67-100%)
* Sitting - Occasionally within shift (1-33%)
* Climbing - Occasionally within shift (1-33%)
* Bending/Stooping - Continuously within shift (67-100%)
* Twist at waist - Frequently within shift (34-66%)
* Pushing/Pulling - Frequently within shift (34-66%)\
* Reaching above shoulder - Occasionally within shift (1-33%)
* Lift/carry > 50 lbs with assistance - Occasionally within
shift (1-33%
Keywords: Phoebe Putney Health System, Albany , Switchboard Operator- Phoebe Sumter, Other , Albany, Georgia
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