Switchboard Operator- Phoebe Sumter

Company: Phoebe Putney Health System
Location: Albany
Posted on: June 17, 2022

Job Description:

JOB SUMMARY

* Operates switchboard for hospital in order to provide routine information and direct calls to appropriate areas. Greets, assists and direct visitors, patients , vendors, and other callers. Handles all internal and external emergency codes for staff and Physicians.

GENERAL REQUIREMENTS

* Adheres to the hospital and departmental attendance and punctuality guidelines
* Performs all job responsibilities in alignment with the core values, mission and vision of the organization
* Performs other duties as required and completes all job functions as per departmental policies and procedures
* Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)
* Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
* Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.

WORKING CONDITIONS

* General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.
* May be exposed to high noise levels and bright lights.
* May be required to change from one task to another of different nature without loss of efficiency or composure.
* Periods of high stress and fluctuating workloads may occur.
* May be scheduled as needed including overtime

EDUCATION REQUIREMENTS

* High School Diploma or GED (Required)

EXPERIENCE REQUIREMENTS

* 1 - 2 years in switchboard experience in a hospital or similar setting. (Preferred)

CERTIFICATIONS AND LICENSURES

* Not Applicable - No Certification and Licensure Requirements Required or Preferred

GENERAL SKILLS

* Organizational Skills
* Communication Skills
* Interpersonal Skills
* Customer Relations
* Read / Comprehend Written Instructions
* Follow Verbal Instructions
* Basic Computer Skills
* Grammar / Spelling

PHYSICAL REQUIREMENTS

* Have near normal hearing - Hear alarms/telephone/tape recorder/normal speaking voice
* Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors
* Have good - eye-hand-foot coordination
* Ability to perform - repetitive tasks/motion

PHYSICAL DEMANDS

* Standing - Continuously within shift (67-100%)
* Walking - Continuously within shift (67-100%)
* Sitting - Occasionally within shift (1-33%)
* Climbing - Occasionally within shift (1-33%)
* Bending/Stooping - Continuously within shift (67-100%)
* Twist at waist - Frequently within shift (34-66%)
* Pushing/Pulling - Frequently within shift (34-66%)\
* Reaching above shoulder - Occasionally within shift (1-33%)
* Lift/carry > 50 lbs with assistance - Occasionally within shift (1-33%

Keywords: Phoebe Putney Health System, Albany , Switchboard Operator- Phoebe Sumter, Other , Albany, Georgia