Customer Success Specialist - South Bank QLD
Company: FLIGHT CENTRE TRAVEL GROUP LIMITED
Location: Fitzgerald
Posted on: August 7, 2022
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Job Description:
Customer Success Specialist - South Bank QLD
Apply now Job no: 511660
Brand: Flight Centre
Work type: Full time
Location: Queensland
Categories: Leisure Travel & Retail, Information & Technology
We are seeking a Customer Success Specialist, in this role you'll
drive adoption and outcomes leading to increased travel consultant
productivity. You will be part of the Customer Relationship &
Insights global team who's mission is to make travel simple and
fun.
At Flight Centre embrace new experiences, seize all opportunities
and empower all our people to find their Brightness of Future. We
offer genuine opportunities for our people to grow and evolve. So,
what do you think?
If you're tech savvy keep reading, find out more and if you think
being a Customer Success Specialist is your future, please
apply!
What you'll do:
* Customize solutions that help our retail travel consultants move
forward and grow their business
* Deliver and communicate value throughout the customer
lifecycle
* Diagnose and troubleshoot product issues and engage with our
development team using established processes
* Provide exceptional consultant support and have a sense of
urgency to resolve and investigate issues
* Take initiative and an analytical approach to drive change,
improve processes and product
* Get involved in the product communication process by delivering
webinars to users, drive engagement and adoption
* Be a product expert and helping to identify and resolve support
issues
* Actively take part in product testing / QA process
* Managing key product integrations
You'll earn brownie points:
* With Flight Centre retail sales consultant experience
* With impressive communication skills
* Possessing a bias for action and a passion for technology
* If you've had experience working with cross-functional teams
(e.g., Sales, Product, Marketing, Engineering)
* With the ability to excel and stay organized in a fast-paced and
distributed team
* If you've had experience with complex, multi-divisional,
multi-geographical users
* Leading with composure, resilience, collaboration and
flexibility
Let's skip to the good part
* Flexible work environment (Hybrid), work from home or our Global
Head Office in Southbank, Brisbane
* Ongoing training and professional development
* Travel discounts and deals bookable through our internal team of
travel agents, Travelwise
* Discounted financial and health services through our Moneywise
and Healthwise businesses
* Global career opportunities in a network of brands and
businesses
* Depending on experience, salary $65,000 - $75,000 including
super
We do things a little differently
We do things a little differently around here. We do things the
FCTG Way.
We have a unique culture and an irreverent DNA based on a proven
mix of ideas, values and ways of working that have helped shape our
business over the past 40+ years.
Across all our brands, we take our business seriously but not
ourselves. We take leaps of faith, have trust in our teams and work
collaboratively to achieve our goals. That's the FCTG Way.
If you think you have FCTG DNA, reach out today.
Applications close:
Keywords: FLIGHT CENTRE TRAVEL GROUP LIMITED, Albany , Customer Success Specialist - South Bank QLD, Other , Fitzgerald, Georgia
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