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Grievance Coordinator

Company: Core Civic
Location: Douglas
Posted on: November 17, 2022

Job Description:

At CoreCivic, our employees
are driven by a deep sense of service, high standards of professionalism and a
responsibility to better the public good. We are currently seeking a Grievance Coordinator who has a passion for providing the highest quality care in an
institutional, secure setting. -Come join a team that is dedicated to
making an impact for the people and communities we serve. The Grievance Coordinator oversees the inmate/resident grievance process and ensures that both informal and formal grievance processes are administered in compliance with company and contractual requirements. -They will coordinate the investigation of grievances to determine the facts and reach a reasonable and effective resolution. -In addition, this role tracks inmate/resident grievances to ensure successful resolution and timely responses, and maintains accurate records and logs in accordance with company policy, procedure and contract requirements.

Evaluate/Process inmate/resident grievances according to policies and contractual requirements.Facilitate informal resolutions before escalation to formal grievance process where permissible.Conduct research with inmates/residents/staff to establish factual support; maintain strict confidentiality.Make credibility assessments; weigh the rights/interests of all parties to facilitate successful resolution.Prepare/evaluate reports/responses; monitor action plans; coordinate appeals with management to resolution.Qualifications: - -
  • Graduate from an accredited college or university with a Bachelor's degree in a social or behavioral science or other related field is required.
  • Two years of experience in the field of criminal justice preferred.
  • Experience may be substituted for the required education on a year-for-year basis.
  • Experience with Microsoft Office applications or other similar software applications is required.
  • A valid driver's license required.
  • Minimum age requirement: Must be at least 18 years of age. -CoreCivic is a Drug-Free Workplace and EOE-including Disability/Veteran.

Keywords: Core Civic, Albany , Grievance Coordinator, Other , Douglas, Georgia

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