70230-Customer Experience Coor
Company: The TJX Companies Inc
Location: Albany
Posted on: January 20, 2023
Job Description:
Discovery is at the heart of everything we do. Wherever you find
us around the world, if you can think of a product, you can
probably find it in our stores, which include TJ Maxx, Marshalls,
HomeGoods, Sierra, Winners, Homesense, and TK Maxx. With variety
comes plenty of happy surprises - our environment is ever-changing,
and that's just how we like it. Every day is an opportunity to
discover something new about our business, our partnerships and
even something exciting about yourself. Ready to Discover
Different?Posting Notes: 2600 Old Dawson Rd Albany GA 31701
Opportunity: Contribute To The Growth Of Your Career.Responsible
for promoting an excellent customer experience. Oversees a team of
Associates at front of store ensuring prompt, courteous customer
service and promotion of loyalty programs. Leads by example by
engaging and interacting with all customers, and maintaining a
clean and organized store.
- Role models outstanding customer service
- Creates a positive internal and external customer
experience
- Promotes a culture of honesty and integrity; maintains
confidentiality
- Takes an active role in training and mentoring Associates on
front end principals using appropriate company resources and
tools
- Trains and coaches Associates on personalizing the customer
experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs,
and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a
positive customer experience
- Ensures Associates execute tasks and daily activities in
accordance with store plan; prioritizes as needed
- Communicates accurately and effectively with management and
Associates when setting and addressing priorities; provides
periodic progress updates
- Provides and accepts ongoing recognition and constructive
feedback
- Partners with Management on Associate training needs to
increase effectiveness
- Ensures adherence to all labor laws, policies, and
procedures
- Promotes credit and loyalty programs during customer
interactions
- Supports and participates in store shrink reduction goals and
programs
- Promotes safety awareness and supports maintenance of a
risk-free environment
- Performs other duties as assignedWho We Are Looking For: You!
- Available to work flexible schedule to support business needs,
including nights and weekends.
- Strong understanding of merchandising techniques
- Capable of prioritizing multiple tasks at one time
- Strong organizational skills with attention to detail
- Ability to respond appropriately to changes in direction or
unexpected situations
- Team player, working effectively with peers and supervisors to
accomplish tasks
- Strong communication skills
- Ability to train others
- One year retail and 6 months of leadership experience.A Few
More Reasons to Love TJX.
- Competitive Compensation
- Weekly Paychecks
- Associate Discount
- Career development opportunities
- TAAP - TJX Associate Assistance Programs
- Be a part of an inclusive team
- Flexible work schedulesBenefit programs and eligibility terms
vary across our global locations. We encourage you to apply to
learn more about how our benefits can make a difference for
you.Come Discover Different at TJX. From opportunity and teamwork
to growth, we think you'll find that it's so much more than a job.
When you're a part of our global TJX family, you have the full
support of a diverse, close-knit group of people dedicated to
finding great deals and fantastic style. Best of all? They have a
lot of fun doing it.We care about our culture, but we also
prioritize the tangible stuff (Competitive salaries: check. Solid
benefits: check. Plenty of room for advancement: of course). It's
our way of empowering you to make your career here. We consider all
applicants for employment without regard to race, color, religion,
gender, sexual orientation, national origin, age, disability,
gender identity and expression, marital or military status. We also
provide reasonable accommodations to qualified individuals with
disabilities in accordance with the Americans with Disabilities Act
and applicable state and local law. Posting Notes: 2600 Old Dawson
Rd Albany GA 31701
Keywords: The TJX Companies Inc, Albany , 70230-Customer Experience Coor, Other , Albany, Georgia
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