FT-Merchandising Service Associate-Day
Company: Lowe's
Location: Douglas
Posted on: January 27, 2023
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Job Description:
**Customer Service** + Provides SMART customer service at all
times through the daily execution of Lowe's customer service
policies, procedures and programs + Builds relationships with
vendors by providing direction and checking to ensure merchandise
resets are completed according to Lowe's specifications +
Collaborates with the Merchandising Service team and Manager by
communicating project priorities, schedule, and project needs
(e.g., materials, supplies, time) + Analyzes metrics and provides
feedback on project execution and in-store service to store,
market, and corporate leaders. Although majority of time of time
will be spent in activities that do not involve the direct
interaction with customers, the individual in this role is expected
to engage with customers when the opportunity arises. This
includes: + Understands customers' needs and assists in locating,
demonstrating, selecting, carrying, and/or loading merchandise +
Seeks out customers to understand his/her needs and assists in
locating, demonstrating, selecting, carrying, and/or loading
merchandise + Listens to and responds knowledgeably and promptly to
customer and employee questions by taking them to areas of the
store and walking them through projects when necessary +
Demonstrates sincere appreciation to customers + Communicates
information to customers regarding all stock, special order
merchandise, feature benefits, application, and warranty
information related to Lowe's programs **In-Stock** + Moves or
replaces beams and grids, rotates stock, builds products, and
displays products and support materials using power equipment
(e.g., lifts, order pickers) per reset and/or project instructions
and processes + Identifies damaged products, removes them from the
shelves, delivers them to Return to Manufacturer (RTM) area, and
signs off on the products as defective + Verifies buyback items and
ensures they are pulled, prepped, and ready for shipping +
Identifies damaged or missing signage, displays, and collateral and
orders replacements in accordance with merchandising standards and
planogram details + Updates/validates wayfinding and product
location signage as well as digital maintenance of this information
throughout the store + Confirms that product pricing information is
visible and clear and resolves/replaces any missing pricing labels
+ Ensures cross merchandise, side stack products, j-hooks and
gravity feed bins are placed appropriately, helping to drive add-on
sales + Works with store leadership to stage clearance and damaged
merchandise for quick sale + Sorts products in bins, drawers and
boxes to ensure that they are in the proper location **Clean and
Safe Stores** + Reviews, completes, and enters completion details
(when, what, amount of time spent, taking and uploading photographs
to confirm servicing completion, etc.) for all assigned merchandise
reset, service, and maintenance tasks + Ensures all reset displays
are safe and in working order and repaired/replaced as needed +
Repairs/seals damaged packaging and boxes including peg-hook items
+ Removes all trash, moves cardboard boxes to the bailer, and moves
plastic wrap and other debris to the compactor + Replaces light
bulbs and alerts Facility Services Associate (FSA) when additional
maintenance issues are noted (lights out, painting, etc.) + Detects
common signs of shoplifting, theft, and other security risks, and
promptly communicates them to management and/or Asset Protection +
Ensures compliance with housekeeping standards and programs (e.g.,
Zone Recovery) to maintain cleanliness and organization of store
and working areas + Maintains a safe and secure work environment,
which may include conducting daily safety reviews, noting hazards,
keeping aisles clear, and securing doors and gates + Adheres to all
safety requirements relevant to one's regular job duties: top stock
safety, reinstalling safety cables, use of aisle blockers, a tether
line on power equipment, spotters, and safety devices + Operates
store equipment as needed depending on one specific role and
department (e.g., Zebra phone, telephone, paging system, copiers,
fax machines, computers, CCTV surveillance system, key cutter,
panel saw, paint mixer, flooring cutters, compacter baler) In
addition to the above responsibilities, this individual is held
accountable for other duties as assigned. + Maintain point-of-sale
signage including bin plus beam label stock ensuring all bin
locators are placed and price changes are activated + Audit and
update pricing labels inside and outside the store to ensure
accuracy + Follow state-specific guidelines on price changes
(Pricing Policy SF-06) **EEO Statement** Lowe's is an equal
opportunity employer and administers all personnel practices
without regard to race, color, religious creed, sex, gender, age,
ancestry, national origin, mental or physical disability or medical
condition, sexual orientation, gender identity or expression,
marital status, military or veteran status, genetic information, or
any other category protected under federal, state, or local
law.
Keywords: Lowe's, Albany , FT-Merchandising Service Associate-Day, Other , Douglas, Georgia
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