Service Navigator
Company: Dwyer Workforce Developement
Location: Tallahassee
Posted on: May 4, 2024
Job Description:
TITLE Service NavigatorPOSITION Service NavigatorABOUT THE
ORGANIZATIONDwyer Workforce Development's (DWD) mission is to
provide comprehensive support to individuals who lack opportunity
and aspire to pursue a career in the healthcare industry, alleviate
a severe healthcare workforce shortage, and improve the lives of
seniors. EXEMPT/NON-EXEMPT Exempt DESCRIPTIONService
NavigatorBaltimore, MD based NFP hiring preference - Florida
Panhandle, Tallahassee, Northeast FloridaDwyer Workforce
Development's (DWD) mission is to provide comprehensive support to
individuals who lack opportunity and aspire to pursue a career in
the healthcare industry, alleviate a severe healthcare workforce
shortage, and improve the lives of seniors.Position Summary:
Provide service navigation, case management duties and coordination
of comprehensive support and services to Dwyer Scholars.Position
Responsibilities
- Develop a good working knowledge of agency mission, vision, and
philosophy.
- Engage with applicants and collect data to determine program
eligibility based on DWD policies, application information provided
and required documentation.
- Maintain follow up contact as required, with participants
through telephone, mail, e-mail, in-person visits, and text
messages.
- Responsible for thoroughly and accurately documenting service
encounters with Dwyer Scholars, Trainers and Provider/Employer
Partners, activities, and interventions as well as demographic
information for improvement and evaluation.
- Maintaining current and confidential record keeping systems
including updating contacts notes and tracking the progress of
Dwyer Scholars in meeting training and employment goals.
- Work with Dwyer Scholars to identify barriers to success; use
self-sufficiency development tools and resource solutions and
action plans to eliminate barriers
- Provide direct services to Dwyer Scholars in crisis situations
- both on-site and off-site - including supportive listening,
community and resource referrals, goal-setting and appropriate
follow-up.
- Secure employment opportunities for Dwyer Scholars through job
development activities and effective communication with
Provider/Employer Partners.
- Assist Dwyer Scholars in developing and honing job-seeking and
workplace readiness skills in preparation for successful
employment.
- Provide follow-up services to support job retention, as well,
as ongoing engagement opportunities and support to facilitate
independence, assisting Dwyer Scholars in maintaining life
balance.
- Must maintain client confidentiality and abide by the Data
Privacy Act.
- Demonstrate teamwork by cooperating with and assisting
co-workers as needed. Attend required meetings, training, seminars,
and conferences as needed/required to enhance expertise and
professionalism in agency activities as scheduled by the Director
and/or funding source, outside agencies, etc. to fulfill
job/project(s) requirements.
- Must be responsible and able to handle confidential material
and information, organize effectively, and work independently.
- Other duties as assigned.Essential Qualifications
- Knowledge of local community resources and social services in
applicable geographic area.
- High School Diploma or equivalent and 2 or more years'
experience working with human service agencies/programs BA or BS
degree in social work/human service degree or related field
encouraged.
- Working knowledge of modern office communication systems:
e-mail, voice mail, computer systems, and ability to operate
various office equipment such as fax, copy machine and
calculator.
- Cultural competency - able to work with diverse groups of
community members
- Possess strong verbal and written communication skills as well
as leadership and motivational skills.License/Certification:
Driver's license and access to a vehicle required.Position
Location: Florida Panhandle, Tallahassee, Northeast FloridaEqual
Employment Opportunity: Dwyer Workforce Development is an Equal
Opportunity (EEO) employer. It is the policy of the Company to
provide equal employment opportunities to all qualified applicants
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, age, protected veteran or
disabled status, or genetic information. EOE STATEMENT Dwyer
Workforce Development is an Equal Opportunity (EEO) employer. It is
the policy of the Company to provide equal employment opportunities
to all qualified applicants without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, age, protected veteran or disabled status, or genetic
information. PI7f7651f2186c-25448-34079952
Keywords: Dwyer Workforce Developement, Albany , Service Navigator, Other , Tallahassee, Georgia
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