Software Technical Support Analyst
Company: Xerox
Location: Tallahassee
Posted on: May 4, 2024
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Job Description:
Software Technical Support Analyst
General Information
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Country
United States
Department
Technical Customer Services
Date
Wednesday, May 1, 2024
Working time
Full-time
Ref#
20032956
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Technical Customer Services
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
58,020
Annual Base Salary Maximum
116,040
The salary range above represents the low and high end in the local
currency of Xerox's salary range for this position and is reflected
in an annualized amount. Actual salaries will vary based on factors
including, but not limited to, geographic location, market
competition, and/or the successful applicant's education,
experience, knowledge, skills, and abilities. The range listed is
just one component of Xerox's total compensation package for
employees. Employees are also afforded a comprehensive suite of
benefits, to view those details please visit Xerox Careers for your
applicable country. If you are not reviewing this job posting on
Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot
guarantee the validity of this posting. For a list of our current
internal postings, please visit Xerox Careers
(https://xerox.avature.net/en_US/careers) .
Hourly: Hourly rates for this position can be shared with you per
your location, this rate will fall within the posted range.
Description & Requirements
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the
workplace experience. Harnessing our leadership position in office
and production print technology, we've expanded into software and
services to sustainably power today's workforce. From the office to
industrial environments, our differentiated business solutions and
financial services are designed to make every day work better for
clients - no matter where that work is being done. Today, Xerox
scientists and engineers are continuing our legacy of innovation
with disruptive technologies in digital transformation, augmented
reality, robotic process automation, additive manufacturing,
Industrial Internet of Things and cleantech. Learn more at
www.xerox.com and explore our commitment to diversity and
inclusion. (https://www.xerox.com/en-us/jobs/diversity)
Overview:
As part of the Delivery Operations Team, this role is aligned to
either a single or multiple client accounts and will research and
analyze technologies within a variety of IT-related fields,
evaluate and recommend new products or tools, and influence
long-term technology strategy and planning. This role will work
with various cross-functional teams to develop and implement
repeatable and scalable technology solutions that drive
collaboration and cost reduction. Works with service
providers/partners and internal value chain partners to ensure that
their in-scope technical solutions are consistent with the
enterprise business strategy and architecture.
This role serves as a consultant and escalation point for issues.
Provides project managers with technical consultation and advice,
enabling quick response to inquiries related to the
program/project. Works directly with Field Service Management, 2nd
and 3rd Level Support, Xerox Customized Application Support, and
Engineering to maintain fleet uptime, response time, issue
resolution targets as well as development of specific applications
and technologies required under the client contracted services.
Description:
We are looking for an enthusiastic, well-organized, and proactive
individual, ready to take on a challenge within the Delivery
Operations Team with Xerox. We are looking for an IT professional
with experience in a customer-facing role and possessing excellent
written and verbal communications skills that are essential to
effectively perform this position.
Candidate Qualifications & Experience:
Preferred Bachelor's Degree (Computer Science, MIS, Engineering or
related)
Experienced support in a service-driven industry
Preferred IT certifications (MS, Cisco, etc)
English Language Fluency a must (other languages are a plus)
Attention to detail with strong organizational skills
Excellent communication skills both written and verbal
Ability to identify and articulate risk
Ability to manage / work in a cross-functional team /
environment
Evidence of experience working within virtual teams
Ability to multitask and prioritize many initiatives
simultaneously
Experienced at interfacing with customers across multiple
levels
Must have intermediate skills with Microsoft Office suite (Word,
Excel, Outlook, PowerPoint, Visio & MS Project)
Experience with troubleshooting application-related issues in a
complex network environment
Experience with working in a test bed environment reported problem
replication, investigation of vulnerabilities, hardware and
software maintenance
Experience in Installation and Configuration of printer and server
technologies.
#LI-CL1
#LI-Remote
Xerox is an Equal Opportunity Employer and considers applicants for
all positions without regard to race, color, creed, religion,
ancestry, national origin, age, gender identity, sex, marital
status, sexual orientation, physical or mental disability, use of a
guide dog or service animal, military/veteran status, citizenship
status, basis of genetic information, or any other group protected
by law. Learn more atwww.xerox.comand explore our commitment to
diversity and inclusion:
https://www.xerox.com/en-us/jobs/diversityPeople with disabilities
who need a reasonable accommodation to apply or compete for
employment with Xerox may request such accommodation(s) by sending
an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include
your name, the job you are interested in, and the accommodation you
are seeking.
Keywords: Xerox, Albany , Software Technical Support Analyst, Professions , Tallahassee, Georgia
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