Customer Service Rep
Company: Mediacom
Location: Lakeland
Posted on: February 25, 2021
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Job Description:
General Responsibilities:
Answer customer calls and provide a positive customer experience in
a prompt and professional manner. Calls include selling Mediacom
services, resolving billing concerns, troubleshooting service
issues and scheduling service and installation appointments.
Specific Responsibilities:
Interact with customers by telephone, as well as e-mail, mail and
fax.
Answer customer inquiries and solve problems regarding billing,
services, and products.
Assess customer needs and interests in order to present Mediacom
products and services.
Utilize appropriate sales and retention guidelines to properly
process customer requests to add or disconnect services.
Exceed or maintain minimum sales ,quality and productivity
standards.
Demonstrate courtesy and patience in customer relations.
Troubleshoot basic service issues and schedule on site service
calls when necessary.
Receive and process customer payments.
Preferred Skills/Experience:
Entry level; 1-2 years prior work experience in customer facing or
technical role preferred.
High school diploma required, Associates/Bachelors Degree
preferred.
Effective communication skills.
Data entry and computer experience.
Ability to work evenings, weekends and holidays.
Ability to work overtime when needed.
Ability to sit for extended periods of time.
Keywords: Customer Service, Call Center
Keywords: Mediacom, Albany , Customer Service Rep, Sales , Lakeland, Georgia
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