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Customer Service Representative - Patient Accounting

Company: Phoebe Putney Health System
Location: Albany
Posted on: January 13, 2022

Job Description:


  • Ensures that all customer inquiries and request are handled professionally, timely, accurately and consistent with the image and reputation of Phoebe Putney Memorial Hospital.


    • Adheres to the hospital and departmental attendance and punctuality guidelines
    • Performs all job responsibilities in alignment with the core values, mission and vision of the organization
    • Performs other duties as required and completes all job functions as per departmental policies and procedures
    • Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)
    • Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
    • Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.


      • General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.
      • May be exposed to high noise levels and bright lights.
      • May be exposed to limited hazardous substances or body fluids, or infectious organisms.
      • May be required to change from one task to another of different nature without loss of efficiency or composure.
      • Periods of high stress and fluctuating workloads may occur.


        • High School Diploma or GED (Required)
        • 2 year / Associate Degree in in a related field (Preferred)


          • 2 - 3 years Health Care Account Representation, Customer Service and telecommunications (Preferred)
          • 0 - 1 year Medical Terminology (Preferred)


            • Required Certifications/Licensures: CPAR Certification must be obtained within 20 months of hire

              GENERAL SKILLS

              • Organizational Skills
              • Communication Skills
              • Interpersonal Skills
              • Customer Relations
              • Mathematical
              • Analytical
              • Grammar / Spelling
              • Read / Comprehend Written Instructions
              • Follow Verbal Instructions
              • Basic Computer Skills
              • Microsoft Office Suite
              • General Clerical Skills


                • Have near normal vision: Clarity of vision (both near and far), ability to distinguish colors
                • Have good manual dexterity
                • Have good eye-hand-foot coordination
                • Ability to perform repetitive tasks/motion

                  PHYSICAL DEMANDS

                  • Standing - Occasionally within shift (1-33%)
                  • Walking - Occasionally within shift (1-33%)
                  • Sitting - Continuously within shift (67-100%)
                  • Reaching above shoulder - Occasionally within shift (1-33%)

Keywords: Phoebe Putney Health System, Albany , Customer Service Representative - Patient Accounting, Sales , Albany, Georgia

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