Service Representative II- KC

Company: Deluxe Corporation
Location: Doerun
Posted on: January 15, 2022

Job Description:

Communicates effectively with customers utilizing current customer experience expectations in handling a variety of unique customer inquiries/escalations received via phone, mail, internet/chat and fax

* Independently uses judgment and decision-making skills to interpret issues/concerns to provide timely, effective and professional resolutions to a variety of customer inquiries.
* Provides appropriate responses on customer concerns including overcoming objections when necessary. Escalates and communicates issues effectively by providing feedback.
* Utilizes established processes and tools to ensure timely effective verbal / written communications and accuracy on all transactions.
* Ensures a balance between customer satisfaction, retention and company profitability.

Basic Qualifications:

Education and Experience: Basic computer knowledge.

Preferred Qualifications:

Education: High School/GED

Experience: 1 year of service experience. Call center experience. Customer service experience.

COVID-19 Vaccination Policy

Deluxe has implemented a mandatory vaccination policy effective November 15, 2021 requiring COVID-19 vaccinations for all US new hires. For this position, candidates must be fully vaccinated or have been granted an exemption as an accommodation for a disability or a sincerely held religious belief. All disability and religious accommodation requests must be submitted to Employee Relations at the time of acceptance of an offer and prior to a candidate's start date.

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.

Department: Call Center

Time Type: Full time

Work Status: Permanent

Keywords: Deluxe Corporation, Albany , Service Representative II- KC, Sales , Doerun, Georgia