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Customer Service Representative - Remote

Company: SDT Consulting Solutions
Location: Cobb
Posted on: January 15, 2022

Job Description:

SDT Consulting Solutions is looking for a customer service representative to join our remote team in our virtual office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities:

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal systems for cross-functional awareness and relationship development. Requirements:
    • High School Diploma or equivalent
    • 1-2 years proven experience in supporting client success
    • Excellent written and verbal communication skills
    • Ability to address complaints and issues with effective solutions and a positive attitude
    • Passion for delighting customers with above and beyond service
    • Excellent time-management and prioritization skills
    • Familiarity with CRM system
    • This is an independent contractor Position
    • Not eligible to residents of California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin
    • Must have a quiet, dedicated work space with a desktop or laptop, headset and reliable wired high-speed internet connection About SDT Consulting Solutions: SDT Consulting Solutions is one of the leading consulting firms in the industry providing solutions to some of the Top fortune 500 companies in the US. We help businesses and technology leaders by Hiring talents that use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything. We are a customer- obsessed organization that requires us to be bold. We give our businesses and new talents the technology and the confidence they need to work together effectively and put bold into action while shaping and guiding how to navigate today's unprecedented change in order to succeed. SDT Consulting Solutions is a Consulting organization dedicated to help both our clients and agents to perform at their very best every day. With SDT Consulting you drive growth and achieve more. You can be bold at work. Customer obsession is at the core of everything we do. Our employees enjoy a work culture that promotes integrity, collaboration, quality, diversity and inclusion. SDT Consulting Solutions benefits include a Work-Life, Balance environment, the freedom to schedule your work around your life, choose the client you want to work with. Support some of the largest companies in the world with the best part being that you don't have to answer to anyone! giving you full control of your time and personal life. No Commute! No new clothes to buy! No daycare expenses! Requirements
      • CPU Speed : Intel i class or better, or AMD APU or better, clocked at dual-core 1.4 GHz or better
      • Hard Drive : 30 GB or more available space
      • Memory: 8 GB of RAM or more
      • Operating System: Windows 10, iMac, Mac mini, MacBook/ Macbook Air/ MacBook Pro, Mac Pro Built in 2019 or later (Windows 11 is not supported at this time)
      • Standard Connection and Speed: Hard-wired connection (No wireless)
      • USB 3.0 Port: Required to be used with USB headsets and flash drives

Keywords: SDT Consulting Solutions, Albany , Customer Service Representative - Remote, Sales , Cobb, Georgia

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